Up and Down Garage Doors is an authorized Hörmann dealer supplying, installing and servicing the full residential and commercial operator line across Richmond, Burnaby, Surrey and Greater Vancouver. We stock current-series operators, genuine BiSecur accessories and replacement parts so your door runs reliably year-round.
Hormann Operators Vancouver — Residential Operator Lines We Carry
| Series | Drive Type | Push/Pull Force | Speed | Standby Power | Boom Options | Radio System |
|---|---|---|---|---|---|---|
| SupraMatic Series 4 (E/P) | DC gear drive | 650 N (peak 800 N) | ~22 cm/s | <1 W | K / M / L lengths | BiSecur 315 MHz (NA) |
| ProMatic Series 4 | DC gear drive (value) | ~40% faster than Series 3 | — | — | K / M / L lengths | BiSecur 315 MHz (NA) |
| ProMatic Akku | Battery / off-grid DC | — | — | — | K / M / L lengths | BiSecur 315 MHz (NA) |
All current residential models ship with stainless steel covers and BiSecur bidirectional radio (128-bit AES-style encryption, door-status query). North American units operate on 315 MHz.
Commercial & Industrial Operators
For heavier sectional and industrial doors we supply and service the EU letter-series range:
- WA 300 — standard-duty industrial sectional operator
- STA 400 — higher-duty industrial sectional operator
- ITO 400 — frequency-controlled high-duty operator
- SB / ATU / WA shaft drives — chain-hoist and geared shaft-mount units
BiSecur Remotes, Keypads & Safety Accessories
We stock genuine Hörmann BiSecur accessories for the North American 315 MHz band:
- Hand transmitters: HS1-315 (1-button), HSM4-315 (4-button mini)
- Keypads: FCT 3 BS (radio code keypad), FIT 2 BS (internal push-button)
- Photocell EL light barriers (standard safety)
What We Install vs. What We Repair
Our technicians handle new operator installations — including boom selection, wiring, BiSecur programming and safety-device alignment — on every model listed above. On the repair side we troubleshoot DC gear-drive units, replace logic boards, repair or swap boom assemblies, re-programme remotes/keypads and service photocell barriers. Discontinued or legacy operators are still serviced with available genuine parts.
Choosing the Right Hörmann Operator
- SupraMatic Series 4 — premium residential choice; lowest standby draw, highest peak force, stainless cover standard.
- ProMatic Series 4 — value-oriented DC drive; ~40% faster than the previous generation.
- ProMatic Akku — ideal for detached garages or locations without mains power.
- Commercial series (WA 300, STA 400, ITO 400, shaft drives) — matched to door weight, cycle count and duty-cycle requirements.
We assess your door size, headroom, usage frequency and power availability, then recommend the correct model and boom length. Every quote is quoted per project.
Local Service & Support in Metro Vancouver
Based in Richmond, we provide same-day or next-day service calls across Metro Vancouver. If you need a new SupraMatic installed, a ProMatic logic board replaced, BiSecur remotes programmed or a commercial WA 300 serviced, our van carries genuine Hörmann parts and diagnostic tools.
Get a Quote or Book Service
Call 778-873-7282 or contact us online. Up and Down Garage Doors — your authorized Hörmann dealer and repair specialist in Metro Vancouver.