Broken spring? Door off its track? Opener gone quiet? We answer day or night — and before you decide anything, you get a real number on timing and cost, not a guess.
Most appointments available same day or next morning. Tell us when and where, we'll confirm right away.
Takes 2 minutes, no phone call needed
Or call (778) 873-7282 anytime
From a snapped spring on a single home garage to scheduled service across a strata complex — one team, the full job.
On the road around the clock across the Lower Mainland. If your city isn't listed, call — chances are we cover it.
Response time depends on where you are and how many calls we're on. Tell us what the door is doing — you'll get a real number on timing and cost, not a guess, before you decide anything.
Call (778) 873-7282 Up & Down Garage Doors 12180 Horseshoe Way, Unit 3We work directly with property managers and strata councils across Metro Vancouver — from a single spring repair in one unit to coordinated work across a multi-unit building.
Most garage door calls fall into a handful of patterns. Knowing which one you're dealing with helps you describe it accurately when you call — and helps us bring the right parts the first time.
We're based in Richmond and drive out across Metro Vancouver every day. Click on any zone to explore our service coverage in detail.
Don't see your city listed? Call 778-873-7282 — we cover more of the Lower Mainland than we can list here, and if we can't help directly we'll tell you plainly rather than have you wait on a no-show.
Garage doors and openers in Metro Vancouver come from a wide range of manufacturers, and homes we service typically have one of the major residential brands installed — names like LiftMaster, Chamberlain, Genie, Craftsman, and Linear for openers, and Clopay, Amarr, Wayne Dalton, Garaga, and C.H.I. for the doors themselves. We work across these regardless of what's currently installed, and we'll tell you honestly if a part is discontinued or hard to source rather than push a full replacement when a repair will do.
See our opener repair page for model-specific LiftMaster guides, or call 778-873-7282 if you're not sure what you have installed — we can usually identify it from a photo.
We replace cables in matched pairs. Cables on a residential door wear at a similar rate, so replacing only the failed one usually means the second one fails not long after — and mismatched cables can throw off the door's balance in the meantime.
Usually yes in the short term, but it's worth having it looked at soon. Noise is often an early sign of a part wearing out, and catching it before it fails completely is typically a smaller, cheaper fix.
Many opener problems — dead remotes, misaligned safety sensors, worn drive gears — are repairable without replacing the whole unit. We diagnose in person before recommending a replacement, since a repair is usually the cheaper and faster option when it's available.
Torsion springs mount horizontally above the door opening and twist to store energy; extension springs run along the horizontal tracks and stretch. Torsion setups are more common on newer doors and are generally considered more durable, but both fail eventually and both require the same caution around the tension they hold.
Yes — we service both individual homes and multi-unit properties, including coordinating with property managers when a strata council needs sign-off before work starts.
Yes. Cold doesn't stop most repairs, though extreme weather can occasionally affect scheduling for safety reasons. Cold weather can also make springs more brittle, so winter is actually a common time for spring failures.
The more specific you can be, the faster we can help — what the door is doing (won't open, off track, making noise), whether it's the door or the opener, and roughly how old the door and opener are if you know. A photo or short video helps too.
Yes — see our maintenance page. Regular lubrication, hardware checks, and balance testing catch small issues before they turn into an emergency call.
A garage door is one of the heaviest moving objects in most homes, and the springs that lift it store a serious amount of tension — often equivalent to hundreds of pounds of force compressed into a coiled steel spring. That's exactly why the door feels light to lift by hand when everything's working properly, and exactly why a spring or cable failure is dangerous to handle without the right tools and technique.
A torsion spring released incorrectly can cause serious injury — broken fingers, facial injuries, and worse are the kinds of accidents that send DIY spring repairs to the emergency room every year. Winding bars, proper anchoring, and knowing exactly how many turns a specific spring needs are basic requirements before touching one, not optional extras.
A few signs it's time to stop and call rather than keep troubleshooting yourself: the door feels unusually heavy to lift manually, you can see a gap or separation in a coiled spring, a cable has visibly frayed or come off a drum, or the door has come off its tracks. In any of these situations, keep the door closed and leave the opener disconnected until a technician looks at it — running the system in this state risks turning a repair into a much bigger, and more expensive, problem.
We're upfront about our pricing before we start any work, including the visit itself, so you know what to expect before we're at your door — not after.
Most single-spring jobs on a standard residential door take under an hour once we're on site, though double-torsion setups or doors needing additional parts can run longer. We'll give you a realistic estimate for your specific door before starting.
In most cases yes — we carry parts and remotes for the major brands and can usually match or upgrade within the same ecosystem so your existing remotes and keypads keep working.
They install similarly to standard openers on the hardware side, though we'll walk you through the app setup and Wi-Fi pairing as part of the installation so you're not left figuring it out alone.
This is usually the safety sensors near the bottom of the tracks — if they're misaligned, dirty, or something is blocking the beam between them, the opener is designed to reverse rather than risk closing on an obstruction. Sometimes it's a simple alignment fix; other times it points to a bigger issue with the opener's force settings.
Often it's simply dry hinges or rollers, which is a quick and inexpensive fix. But persistent squeaking can also be an early warning sign of a part wearing out, so it's worth having it checked rather than just living with the noise.
When you call, we'll ask a few quick questions — what the door is doing, roughly how old it is, and whether it's a house, townhome, or strata unit. That's usually enough to give you a realistic time window and a rough sense of what's involved, before anyone gets in a truck.
On site, the technician inspects the door and confirms what's actually wrong — sometimes what sounded like an opener issue over the phone turns out to be a spring or balance problem putting extra strain on the motor, or vice versa. You'll get a clear price before any work starts, not after, so there's no surprise on the invoice.
Most residential repairs — springs, cables, off-track doors, opener issues — are finished in a single visit. If parts need to be specially ordered (an unusual panel colour, a discontinued opener model), we'll tell you that upfront and give you a realistic timeline rather than an optimistic one.
Before the technician leaves, we walk through what was done and test the door with you — opening, closing, and checking the balance and safety reversal. Any manufacturer warranty documents for parts we installed get handed over at that point, along with our own workmanship warranty terms in writing, so you have a record on file rather than having to track it down later if something comes up.
If you're renting out the property, managing a strata unit, or simply want the invoice for your own records, we provide an itemized breakdown of parts and labour — useful if an insurance claim or a future buyer ever asks about maintenance history on the door.
There's no single answer for every household — it depends on how many times a day the door cycles and the age of the springs and hardware. A yearly check of the balance, hardware, and safety reversal catches most issues early, though busier households or older doors may benefit from checking more often.
Yes. If a door is old enough, or damaged enough, that repeated repairs are likely to cost more over time than a new installation, we'll say so directly rather than keep patching it. See our new door installation page for what that process looks like.
Whether it's a single snapped spring on a quiet Tuesday afternoon or a garage door that's stuck open at midnight, the approach is the same: show up when we say we will, give a straight answer on cost and timing before touching anything, and fix the actual problem rather than the symptom. That's the standard we hold every visit to, across every city we serve in Metro Vancouver.
One call, a clear price, and the job done right — 24/7 across Metro Vancouver.
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