Broken Spring Repair,
New Installation & Strata Service
in Richmond, BC.

We replace cables in matched pairs. Cables on a residential door wear at a similar rate, so replacing only the failed one usually means the second one fails not long after — and mismatched cables can throw off the door's balance in the meantime.

Usually yes in the short term, but it's worth having it looked at soon. Noise is often an early sign of a part wearing out, and catching it before it fails completely is typically a smaller, cheaper fix.

Many opener problems — dead remotes, misaligned safety sensors, worn drive gears — are repairable without replacing the whole unit. We diagnose in person before recommending a replacement, since a repair is usually the cheaper and faster option when it's available.

Torsion springs mount horizontally above the door opening and twist to store energy; extension springs run along the horizontal tracks and stretch. Torsion setups are more common on newer doors and are generally considered more durable, but both fail eventually and both require the same caution around the tension they hold.

Yes — we service both individual homes and multi-unit properties, including coordinating with property managers when a strata council needs sign-off before work starts.

Yes. Cold doesn't stop most repairs, though extreme weather can occasionally affect scheduling for safety reasons. Cold weather can also make springs more brittle, so winter is actually a common time for spring failures.

The more specific you can be, the faster we can help — what the door is doing (won't open, off track, making noise), whether it's the door or the opener, and roughly how old the door and opener are if you know. A photo or short video helps too.

Yes — see our maintenance page. Regular lubrication, hardware checks, and balance testing catch small issues before they turn into an emergency call.

We're upfront about our pricing before we start any work, including the visit itself, so you know what to expect before we're at your door — not after.

Most single-spring jobs on a standard residential door take under an hour once we're on site, though double-torsion setups or doors needing additional parts can run longer. We'll give you a realistic estimate for your specific door before starting.

In most cases yes — we carry parts and remotes for the major brands and can usually match or upgrade within the same ecosystem so your existing remotes and keypads keep working.

They install similarly to standard openers on the hardware side, though we'll walk you through the app setup and Wi-Fi pairing as part of the installation so you're not left figuring it out alone.

This is usually the safety sensors near the bottom of the tracks — if they're misaligned, dirty, or something is blocking the beam between them, the opener is designed to reverse rather than risk closing on an obstruction. Sometimes it's a simple alignment fix; other times it points to a bigger issue with the opener's force settings.

Often it's simply dry hinges or rollers, which is a quick and inexpensive fix. But persistent squeaking can also be an early warning sign of a part wearing out, so it's worth having it checked rather than just living with the noise.

There's no single answer for every household — it depends on how many times a day the door cycles and the age of the springs and hardware. A yearly check of the balance, hardware, and safety reversal catches most issues early, though busier households or older doors may benefit from checking more often.

Yes. If a door is old enough, or damaged enough, that repeated repairs are likely to cost more over time than a new installation, we'll say so directly rather than keep patching it. See our new door installation page for what that process looks like.

A garage door is one of the heaviest moving objects in most homes, and the springs that lift it store a serious amount of tension — often hundreds of pounds of force compressed into a coiled steel spring. A torsion spring released incorrectly can cause serious injury. Signs to stop and call rather than troubleshoot yourself: the door feels unusually heavy to lift manually, a gap or separation in a coiled spring, a frayed or dislodged cable, or a door off its tracks. Keep the door closed and the opener disconnected until a technician looks at it.

We'll ask what the door is doing, roughly how old it is, and whether it's a house, townhome, or strata unit — enough for a realistic time window before anyone gets in a truck. On site, the technician confirms what's actually wrong and gives a clear price before any work starts. Most residential repairs finish in a single visit; if parts need special ordering, we'll say so upfront.

We walk through what was done and test the door with you, hand over manufacturer warranty documents and our own workmanship warranty in writing. If you're renting out the property or managing a strata unit, we provide an itemized breakdown of parts and labour for your records.

Whether it's a single snapped spring on a quiet Tuesday afternoon or a door stuck open at midnight, the approach is the same: show up when we say we will, give a straight answer on cost and timing before touching anything, and fix the actual problem rather than the symptom — across every city we serve in Metro Vancouver.