This page covers parts you buy from us, how returns work, and how we get parts to you. It applies to Up and Down Garage Doors in British Columbia.
Parts we install
Most parts we sell go in on the same visit, installed by our own technician. Those are covered by our 3-year warranty. Your invoice lists what is covered. If something we installed fails, call us and we come back.
Returns
- Stock parts you bought from us can come back within 7 days of purchase.
- Only unopened parts in the original sealed package can come back. Once a package is opened, it can not be returned.
- Bring your receipt or invoice number.
- A 15% restocking fee applies to every return.
- Refunds go back to the card or payment method you used, usually within 10 business days after we check the part.
What we can't take back
- Special-order or custom-size doors, panels and sections
- Springs wound or cut to size for your door
- Openers, logic boards, keypads and remotes once installed or programmed
- Parts damaged by installation that was not done by us
Shipping
We only ship within British Columbia.
- Pickup: Unit 3, 12180 Horseshoe Way, Richmond, BC. Call ahead so the part is ready.
- Metro Vancouver delivery: available on request. We quote the cost when you order.
- Rest of BC: shipped by courier. We quote the cost before it ships.
- In-stock parts usually leave within 2 business days. Special orders take longer and we give you a date when you order.
Damaged or wrong part
If a part arrives damaged or it is not what you ordered, tell us within 7 days. We replace it or refund it in full, with no restocking fee.
Questions
Call (778) 873-7282 or email info@upanddowngaragedoors.ca.